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Resume

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Scott H. Waldman

1475 Oak Hollow Drive, Milford, MI 48380 Phone: (248) 212-2927 Email: shwaldman@gmail.com

QUALIFICATIONS PROFILE

Technical leader with nearly twenty years of Information Technology experience. Proven analytical, leadership, management, and communication skills. Strong knowledge in financial and human resource systems gained through the development and support of information applications and data warehouse solutions. Experience in the entire system development life cycle. Capable of working across various platforms from Legacy/Mainframes to Web/Portals.

SKILL SUMMARY

Technical: SAP Financial, Advantage HR/FIN, Web Development, Content Management, Conversion Utilities, Windows OS, UNIX

Functional: ITIL Foundation, Project Management, Team Leadership, Vendor Management, Problem Solving, Training Design and Delivery

PROFESSIONAL EXPERIENCE

Volkswagen Group of America                               August 2012 to present

Application Management Services (AMS) Team Lead
Responsible for overseeing financial and human resource systems, including SAP, through end-user service level agreements. Drive problem solving and ensure service reliability and cost controls. Responsibilities include technical management, application and operations management for staff and vendors engaging in the day-to-day support of systems.

  • Manage Steering and Support Processes AMS Team, ensuring IT services are delivered to end-users through management of legacy system modifications and on-time delivery of new systems.
  • Manage Mexico-based SAP support teams to ensure that the level and quality of service are delivered including resolution and response times according to contract KPIs.
  • Guide user community through requirements gathering and design and complete custom routines to create process improvements and efficiencies.
  • Reduced Age Incidents levels from 50% to less than 15% for Operational Control Reports.
  • Serve as a trusted technical advisor for application management and supporting technology process owners.
  • Track and manage budget and prioritization of Business and Technical Support Requests (BSR/TSR).
  • Support corporate ITIL processes for incident, problem and change management.

Technology Resource Group – Volkswagen Group of America October 2011 to August 2012  – Technical Lead
Led the technical activities of VWGoA projects to ensure that project execution adhered to technical standards. Worked with development vendors to ensure quality and efficiency of coding standards, QA steps and administrative processes. Mentored and assisted in the development of technical project team resources. Coordinated technical project activities with infrastructure, enterprise architecture, database, and data operations teams.

  • Owned and coordinated all technical project deliverables.
  • Interfaced with other information technology teams to accomplish project tasks such as change management, enterprise architecture reviews, job scheduling, and server configuration.
  • Assessed customer requirements, analyzed business process events, evaluated possible solutions, and presented recommendations to VWGoA Project Managers.
  • Facilitated the knowledge transfer of technical knowledge to application management services support teams. Ø Ensured that application systems were developed to comply with architectural standards and established methodologies and practices.
  • Anticipated and escalated issues inhibiting the attainment of project goals and recommended corrective actions to the VWGoA Project Manager as necessary.

Oakland Schools October 2007 to October 2011 – Application Analyst
Managed technical operations of Advantage ERP implementation. Provided technical support and expertise for enterprise human resource, financial, performance budgeting, and reporting applications. Performed customization, data conversion, interface routines, and upgrade processing.

  • Guided user community through requirements gathering, design, and complete custom routines to create process improvements and efficiencies.
  • Maintained 99.9% scheduled uptime across all applications.
  • Built, tested, and implemented application interfaces, customizations and application enhancements.
  • Developed and documented new procedures and trained staff on enhanced functionality.
  • Elected to CGI User Group Steering Committee, Technical HRM seat.
  • Participated in the Organizational Development Committee.

CGI-AMS, Inc. August 2004 to October 2007 – Technical Lead, Baltimore County
Led implementation of new Advantage application environment. Provided technical support and expertise for enterprise human resource application implementation and conversion from GEAC HR System to the web-based ADVANTAGE 3x. Managed customization implementation, data conversion, load routines, and post implementation issues.

  • Formed strong bridge of communications between implementation vendor and client technical staff.
  • Built, tested and implemented application conversion and load routines using Pervasive Data Junction maps.
  • Applied and deployed customizations and application enhancements.
  • Developed and documented new procedures and trained staff on new computing environment.
  • Served as Implementation Subject Matter Expert for Application System Administrator.

Technical Lead, Oakland Schools ISD
Provided technical support and expertise for enterprise financial and human resource application upgrades and developed procedure modifications from ADVANTAGE 2x to the web-based ADVANTAGE 3x. Managed customization implementation, data conversion, load routines, and post implementation issues.

  • Built, tested and implemented application conversion and load routines using Pervasive Data Junction maps.
  • Designed, developed, and tested custom conversions and application enhancements.
  • Developed and documented new procedures and trained staff on new computing environment.
  • Served as Implementation Subject Matter Expert for Application System Administrator.

City of Bridgeport, Connecticut August 2003 to July 2004  – Technical Consultant, Office of Project Management
Provided technical support for enterprise financial application upgrade and procedure modifications to AMS Financial ERP. Managed customization implementation, data conversion, and load routines.

  • Built, tested and implemented application load routines using COBOL programs and JCL.
  • Designed, developed, and tested custom COBOL reports and enhancements.
  • Supported feature enhancements, including desktop application tools, workflow processes, and user-defined reporting tools, including Business Objects reports.
  • Served as Implementation Subject Matter Expert for Application System Administrator.

City of Ann Arbor, Michigan November 2001 to January 2004  – Technical Consultant, Information Technology Services Department
Managed Financial application platform conversion from VSE to UNIX. Led HR software platform and application conversion from Integral HRMS to AMS AHRS. Administered, supported, and trained employees on new operating system environment (UNIX).

  • Built, tested, and implemented platform-to-platform and application-to-application conversion routines.
  • Developed, documented, and installed procedures for new operating environment using UNIX cshell.
  • Supported feature enhancements, including desktop application tools, workflow processes, and user-defined reporting tools, including COBOL programs and Business Object reports.
  • Served as implementation Subject Matter Expert for Application System Administrator, Operations/ Applications Manager and Director of IT and provided 24×7 technical support to the Operations Department.

CNAV Systems Inc. October 2000 to July 2001 – Software Developer, CNAV 3.0 Design and Development
Designed and developed enhancements for 3.0 Release of Higher Education Enterprise Portal using ColdFusion, HTML, JavaScript, Perl and CGI.

  • Created system utilities for retrieving and monitoring process status and usage statistics in ColdFusion.
  • Developed system image maintenance and associations to user entities using Perl, JavaScript, and ColdFusion. Ø Designed credit card transaction processing and reporting tools.

American Management Systems June 1995 to September 2000 – Team Lead, ADVANTAGE Financial Maintenance
Served as the Team Leader responsible for maintaining ADVANTAGE Financial software. Supported MVS, VSE and UNIX environments with ISAM, DB2, Oracle, and Sybase back-ends.

  • Created and implemented maintenance processes and standards that reduced the number of rework defects from 12% to 9% over a two-year period.
  • Supervised six staff members providing performance expectations, feedback, coaching, and evaluation against expectations on an ongoing basis.
  • Facilitated communication across functional and technical teams to enable the immediate correction of high priority issues and provided technical training for maintenance programmers and UNIX users.
  • Supported and guided the transition process of new releases from the Development Team to the Maintenance Team and led the development of internal knowledge management efforts for current products.
  • Maintained the Configuration Management Control tool for updates made during the correction process.

Team Lead, FFS On-Site Technical Support
Served as the Team Leader responsible for providing technical support for three cross-serviced clients utilizing the Federal Financial System (FFS).

  • Worked to resolve all operational and technical issues with FFS on the UNIX/Sybase platform.
  • Served as the task leader for the upgrade/conversion to FFS version 5.4.
  • Supervised and participated in the integration of custom code, the identification and resolution of software issues, and the reporting of issues and their resolutions to the baseline FFS team.
  • Provided technical support in an effort to consolidate two separate cross-serviced clients on a single host.

Team Lead, Division of Supervision Data Warehouse
Supported design, development, and maintenance of a data warehouse for the Division of Supervision (DOS) at the Federal Deposit Insurance Corporation (FDIC) utilizing the Prism Warehouse Executive tool.

  • Led effort to design, develop, and implement financial institution peer groups within the existing data warehouse system using Prism application to build custom COBOL data transformations.
  • Managed the development effort to incorporate peer group data into the existing data warehouse, as well as made enhancements and additions as reporting needs change.
  • Oversaw modifications, enhancements, and testing of the data warehouse tables in DB2.
  • Directed five junior team members in the discovery, analysis, and correction of logic errors, as well as the verification of peer group data.Programmer/Analyst, PA Child Support Enforcement SystemProvided IT consulting services to the Commonwealth of Pennsylvania as a member of the Lockheed PACSES (Pennsylvania Child Support Enforcement System) Team. Modified highly custom NEXIS application running on Unisys mainframe with DB2 back end.
  • Utilized the Q/Editor Plus Unisys mainframe editor and the Programmer’s Advanced Debugging System (PADS) to develop and test system application programs.
  • Utilized understanding of financial systems to generate technical designs and develop application software for a variety of subsystems.
  • Served as the on-site technical trainer for employees new to the PACSES project.
  • Provided 24×7 technical support to operations and testing staff.

EDUCATION AND TRAINING

B.S., Business Information Systems, Shippensburg University, May 1995
Technical Training: ITIL Foundation, SAP Financials, Visual Basic 6.0, Java Programming, SAS Programming

Leadership Training: Coaching and Developing Others, Negotiations, Performance Management, Team Leadership, 360° Feedback, Situational Leadership

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